Frequently Asked Questions
As your primary care physician, it is important that we maintain current records of your medication.
We recommend the following guidelines to be followed to ensure that you do not run out of your medications:
Your physician will prescribe enough medicine to last you until he/she needs to see you again. Once you start your last refill, it is time to call our office and schedule an appointment. Please do not let your medicine run out.
To maintain a high level of care, your physician will not phone-in antibiotic medications without a physical examination.
Refills on controlled substances can only be provided by your primary care physician and must be obtained in person at our office.
Prescription refills will be handled during regular business hours - please allow 48hours for refills to be approved. Requests received after business hours will be handled the next business day.
We are happy to fill out relevant medical forms at the time of your office visit. However, if form completion is requested outside of a normal visit, then a form completion fee may be required or an office visit suggested. Please contact our office with any questions or concerns regarding our policy.
If you are late for your appointment by more than 15 minutes, you have missed your appointment and may be subject to our "no-show" fee. We will attempt to schedule you for the next available appointment. If you are late for three appointments, you may be dismissed from the practice. If you are running late, please call us.
Cancellation and "no-show" Policy
Please be courteous, and provide 24 hours notice for all cancelled appointments. This helps ensure that we can meet the needs of all of our patients. If 24-hour notice is not given you may be charged a fee to cover the physician and staff time allotted for your appointment. If you no-show two appointments per year, you may be dismissed from the practice.